Shipping policy

DUALHEAT™ SHIPPING POLICY

Thank you for choosing DualHeat™. We are committed to delivering your order quickly, securely, and transparently. Below you will find detailed information regarding our fulfillment procedures, transit timeframes, and tracking protocols.

1. Order Processing & Dispatch Timelines

  • Processing Time: All orders are processed and prepared for shipment within 1–3 business days, Monday through Friday. (Some delays may occur and will be communicated if happens)

  • Dispatch Confirmation: Once your package is scanned into the carrier network, you will receive a shipping confirmation email containing your official tracking number.

2. Lithium-Ion Battery Transit Compliance

Each DualHeat™ pod contains a high-density rechargeable lithium-polymer battery cell. In strict compliance with federal transport regulations (FAA, DOT, and USPS Publication 52), orders containing lithium batteries are transported via compliant surface/ground transit networks to ensure maximum transport safety.

3. Order Tracking

Once your label is generated, tracking updates may take 24 to 48 hours to reflect live movement within the carrier's online tracking portal.

You can track your parcel anytime by:

  1. Clicking the direct tracking link provided in your shipment confirmation email.

  2. Logging into the Shop App associated with your checkout email.

  3. Entering your tracking number directly on the official USPS tracking portal.

4. Address Corrections & Order Modifications

Our domestic fulfillment center operates automated routing pipelines to dispatch orders as fast as possible.

  • If you realize you entered an incorrect shipping address, you must contact our support team immediately at support@dualheat.shop within 1 hour of placing your order.

  • While we will make every effort to modify unfulfilled orders, we cannot guarantee changes once an order has entered warehouse fulfillment queues.

  • DualHeat™ is not responsible for packages delivered to incorrect, incomplete, or outdated addresses provided by the customer at checkout.

5. Damaged, Lost, or Stolen Shipments

  • Damaged in Transit: If your package arrives with physical damage to the contents, notify us within 48 hours of confirmed delivery at support@dualheat.shop. Please attach your order number and clear photos of both the damaged product and the external shipping packaging so we can expedite a complimentary replacement.

  • Tracking Shows "Delivered" but Package Is Missing: If carrier tracking indicates your package was delivered but you cannot locate it:

    1. Check around your porch, side gates, building mailroom, or parcel lockers.

    2. Inquire with household members and immediate neighbors.

    3. Allow 24 hours, as carriers occasionally mark shipments "Delivered" prematurely while completing their final route.

    4. If the package has still not appeared after 24 hours, contact us so we can open a formal carrier tracer on your behalf.